FAQ

 FAQ

I have not received my order. What can I do?

-If you haven’t received your order, please try the below methods to solve the problem:

1.) You can track your order with the tracking number provided in the confirmation email once the order has been sent. If you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. You can also contact the shipping company directly to inquire about your order!

2.) Contact the customer service for more information. We would be happy to help. You can contact us by using any of the following methods: 

  • Phone: Mon-Fri: 10am-5pm (403) 474-6346 
  • Email: support@magicdealz.ca Please ensure to add your order # in the subject line
  • Website: "Contact Us" form or the chat option on the website. Please ensure to add your order #.

 

The product I received does not match the description. What can I do?

-If you are not satisfied with the product you received, contact our customer service team. We would be happy to help. You can contact us by using any of the following methods:

  • Phone: Mon-Fri: 10am-5pm (403) 474-6346 
  • Email: support@magicdealz.ca Please ensure to add your order # in the subject line
  • Website: "Contact Us" form or the chat option on the website. Please ensure to add your order #.


How do I track my order?

  • You can track your order through the Canada Post website.

Why did nothing update after the order status changed to Arrival at Destination? (only applicable if the recipient is outside Canada)

  • Generally, it is because the status and information have not yet been updated by the destination country. We suggest that the recipient(s) consult their local post office (affiliated with Canada Post) or contact Canada Post customer service for more information.

Why does it show that my package is Held by Customs / Held by Destination? (Only applicable if the recipient is outside Canada)

  • At certain stages in the customs clearance process, your package might be held by customs. If this occurs, the recipient(s) should contact customs to resolve the issue. If your package cannot pass through customs clearance, the recipient should acquire official documents from the customs department. 

Are there any other expressions of waiting for pick-up?

-When your package is awaiting pick-up, the recipient(s) should contact their local post office (affiliated with Canada Post) or contact Canada Post customer service and then pick up the package. Depending on your pick-up/delivery arrangement, you may receive any one (or a slight variation) of the following messages:

  • Awaiting Collection 
  • A delivery attempt was made 
  • Attempted to contact by telephone to arrange for delivery 
  • Attempted to contact by telephone to arrange for delivery to the address 
  • Waiting for withdrawal
  • First notification to recipient 
  • Notified  
  • A reminder has been sent to the recipient 

Why does the tracking status show delivered when I have not received the package?

-Please visit the Canada Post website, enter your tracking information, and contact their customer service team for additional information. It is also recommended that you check with your family members or neighbors to see if they signed for the package on your behalf. If you still have not received the package, please contact the shipping company and request official documents for your missing package.

I have questions about the details of a product.

-If you have any questions about a product, please contact our customer service team. We would be happy to help. You can contact us by using any of the following methods:

How do I cancel an order?

-Before your order is shipped out, you can follow the below steps to cancel it:

  • Email our customer support at support@magicdealz.ca and enter your order ID in the subject line. Please state the reason to cancel the order. If the order has not been shipped out, it will be cancelled for you and you will receive a confirmation email. The charges will be credited as store credit.

Can I change order details such as size, shipping, etc.?

-Unfortunately, order details cannot be revised after an order has been placed successfully. However, if you want to change anything about your order, you can try the following:

1.) Cancel your current order (read how do I cancel my order) and place a new order

2.) If your order has not been shipped out yet, you can contact our customer service team to change the order details for you. We would be happy to help. You can contact us by using any of the following methods:

  • Phone: Mon-Fri: 10am-5pm (403) 474-6346 
  • Email: support@magicdealz.ca Please ensure to add your order # in the subject line
  • Website: "Contact Us" form or the chat option on the website. Please ensure to add your order #.

How do I get coupons or discounts?

  • If the store has an ongoing promotion, the product will be automatically displayed at the discounted price.
  • If you want to redeem a coupon, please ensure that it has not expired. You will be able to redeem it during checkout.
  • If you wish to get additional discounts for bulk purchases, please contact our customer service via email at support@magicdealz.ca. Please ensure to let us know the items you wish to purchase with their quantities, and we will get back to you.

How do I get a coupon back?

-Please note that the coupons can only be used once. If a coupon is used on an order that is later returned for an exchange or store credit, the coupon will not be returned to you.

 

Can I preview my orders history?

-Once you sign in to your account, you have access to preview all the orders that you placed with their status.

Can I change my personal details?

-Once you sign in to your account, you have access to change your personal information. You can always change the shipping and billing information, password, and other account details.

Can I contact you any time of the day?

-If you have queries feel free to contact us through the following means:

  • In person: Visit the store Monday-Friday 9:00AM – 8:30PM, Saturdays 9:00AM – 8:00PM, and Sundays and statutory holidays 10:00AM – 6:00PM.
  • Email: support@magicdealz.ca Our agents will respond within one business day
  • Phone: Mon-Fri: 10am-5pm (403) 474-6346 
  • Website: "Contact Us" form or the chat option on the website. Our agents will respond within one business day.

What are the shipping options?

-We strive to provide the best customer service for our customers:

  • Curbside pickup at our Calgary location - Unit C 3181 32 St NE, Calgary, Alberta, T1Y 6Z7
  • For those who wish to get their order delivered to them, we offer multiple shipping options through Canada Post