Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Additionally, any product that was damaged due to mishandling will also not qualify for a return.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
-To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, with tags, and in its original packaging. The packaging must also be in an undamaged state. You’ll also need the receipt or proof of purchase.
-To start a return, you can contact us at firstname.lastname@example.org. Ensure you provide your order number in the subject line, state your reason for returning, and provide us with your proof of purchase. If your return is accepted, then we will send you instructions on how and where to send your package, but return shipping fees are at the customer's expense. We recommend the use of a return shipping method that can be insured (at the customer's expense) and tracked as we are not responsible for lost or damaged items. Items sent back to us without first requesting a return through email will not be accepted.
-Once we receive the item, we will evaluate its condition to ensure it is in an "as new" state with all the original packaging. If you wish to exchange the item, you will have to pay an additional shipping charge for us to reship the second shipment. If you just want to return the item (no exchange), we will give you store credit for the item and taxes (if any). We will not give store credit for the shipping costs. Please note that refunds are not available.
You can always contact us with any questions at: